Privacy Policy

This Privacy Policy explains how Robert Hotel Consultancy collects, uses and protects personal data. We comply with the GDPR and EU ePrivacy Directive.

1. Who We Are

Robert Hotel Consultancy
Accra, Ghana — West Africa
Email: [email protected]

2. What Data We Collect

2.1 Contact Form

Name, email, phone (optional), hotel name, type and your message.

2.2 Quick Scan (future service)

Hotel operational and revenue data. Legal basis: pre-contractual steps (GDPR Art. 6(1)(b)).

2.3 AI Consultant (future service)

• Conversations may be processed by AI systems
• AI use is transparent per the EU AI Act (2025)
• Do not share sensitive personal data in AI conversations

2.4 Cookies

With consent: Google Analytics and Facebook Pixel. See our Cookie Policy.

3. How We Use Your Data

• To respond to enquiries
• To deliver consultancy, Quick Scan and AI Consultant services
• To improve our website (analytics, consent only)

4. Data Retention

• Contact enquiries: 2 years
• Client files: 7 years
• Quick Scan: 1 year
• AI logs: 90 days

5. Third Parties

• Google LLC (Analytics), Meta Platforms (Pixel), Calendly Inc., WhatsApp/Meta

6. Your GDPR Rights

Access, rectification, erasure, restriction, portability, objection. Email [email protected]. We respond within 30 days.

7. Complaints

Netherlands: Autoriteit Persoonsgegevens.